1) General Terms / Scope

This policy covers non-defective returns (change of mind) and defective or incorrect items (our error or product fault).

All returns require a Return Merchandise Authorization (RMA). Items sent without prior authorization may be refused or returned at the customer’s expense.

To request an RMA, email support@aseseminars.com with your order number, item(s), and reason.

2) Non-Defective Returns (“Change of Mind”)

Eligibility / Condition

• No returns of opened, used, or altered items.
• Only unopened, sealed items in original packaging (seals intact) are eligible.

Return Timeframe

• Must be initiated within 7 calendar days of delivery. After 7 days, all sales are final for non-defective items.

Return Shipping & Costs

• Customer pays all return shipping costs (use a trackable, insured method).

Restocking / Handling Fee

• 10% restocking fee (capped at $20.00) + Stripe transaction fee deducted from the refund.

Refund Amount & Method

• Refund = item price – restocking fee and Stripe transaction fee. (Original outbound shipping is non-refundable.)
• Refunds are issued to the original payment method after inspection and approval.

3) Defective / Incorrect Items (Our Error or Product Fault)

What Qualifies

• Wrong item shipped, missing parts, damage in transit, or product defects covered under warranty.

Reporting & Timeframe

• Inspect your order on arrival and report damage, missing, or incorrect items within 72 hours of delivery.
• For manufacturing defects that arise later, contact us for review per the product’s warranty terms.

Return Shipping & Label

• For verified defective or incorrect items, ASE Seminars LLC will email you a prepaid return shipping label to print and use. You will not incur return shipping charges.

Refund / Replacement

• Choose a full refund (no restocking fee) or a replacement.
• If the error is ours, original outbound shipping may also be refunded.
• Items must pass inspection to confirm defect or error; misuse or non-defect conditions may be denied or handled under standard return terms.

4) Exceptions & Non-Returnable Items

• Items marked Final Sale, Non-Returnable, Clearance, or Special Order.
• Consumables, perishable goods, software, digital products, and any item with a broken safety seal.
• Items with safety or tampering risks (e.g., certain sterile or medical-use products) as indicated per product.

5) Order Cancellations & Changes

• Cancellation requests may be made within 10 minutes of purchase, before processing begins.
• Once processing or shipment has begun, cancellation requests are handled as returns under this policy.

6) Inspection & Approval

• All returned items are inspected upon receipt.
• If opened, used, damaged, or missing parts, we may deny the return or return the item to you at your expense.
• Approved refunds are processed after inspection confirms compliance.