What voice will speak for you business?
“The Great Telephone Skills Workshop”
An incredibly innovative and cost effective solution for providing your team with the tools
and motivation to project a positive image for your organization
The voice of the people handling your telephones speak for your company all day long. To your clients, your customers, your suppliers...everyone.
There is a huge reason why they should be among the best trained people in your organization. And that is the reason ASE Corporation offers this training in a convenient and affordable workshop- providing those who speak for your company on the phone the skills they need.
What should attend the workshop?
What we cover is critical to the success of:
Make every call more positive and productive
Handle High Call Volume. Do you sense your staff feeling overwhelmed at times? We can help them understand that latest techniques for controlling calls, including managing multiple customers on hold...ways to control and direct calls with finesse and numerous ways to save time, while maintaining excellent service.
Use professional etiquette
We'll show how saying "Let me put you on hold"... "I'll call you back"... or even "I'am sorry" can work against you. Our workshop teaches the very latest principles of phone etiquette, which contributes to superior customer service...and results in more sales.
Calm angry & upset customers
Certainly the hardest, most challenging part of the job. We'll teach them methods proven to satisfy highly-demanding and upset customers. They'll use and appreciate these new skills possibly the most of all taught at this workshop.
We'll cover how to:
We'll also explain:
"Project a positive "phone identity"
We all know people do business with people they like. Which is why everyone who speaks to your customers on the phone needs the training in this workshop. Attendees will be well equipped to consistently project your organization's image of caring and efficient service.